Business Priorities

Our vision is to build most sustainable, convenient, and customer-first company.

We believe that sustainable business is good for our customers, our business as well as the communities in which we operate.

Being convenient means providing customers with products and services when and where they are needed, with ease of access and a choice of ways to pay and collect.

We put the customer first and mobilise the Group in a way that allows us to keep pace with our customers’ rapidly changing expectations, to understand their problems, and to solve them.

This is why we operate Agile ways of working, where our teams are empowered to deliver solutions quickly and put our customers right at the heart of everything we do, every day. For our productivity, this means removing unnecessary organisational layers and silos. And for our people, this means making RTL the best place to work.

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